Professional Standards

Control your integrity and contact the confidential hotline 24 hours a day, 7 days a week.

Phone: 833-602-7950
Desktop: carnmconcerns.ethicspoint.com
Mobile: carnmconcernsmobile.ethicspoint.com

This is a new and more confidential way for CARNM members to report issues and concerns regarding a real estate transaction, unethical conduct or a monetary dispute. EthicsPoint (hosted by a third-party provider) is a hotline where you can place anonymous reports in confidence. CARNM is committed to an environment where open, honest communications are the expectation, not the exception.

The purpose of Professional Standards is to:

• Support Board of REALTORS^® in enforcing the Code of Ethics
• Counsel REALTORS^® and the public on submitting ethics complaints and requests for arbitration
• Process and administer professional standards cases
• Work with the CARNM Grievance and Professional Standards Committees

Questions? Email Us

• Before You File A Complaint
• Ethics Complaint Form
• Ethics Complaint Instructions

• Arbitration Request & Agreement (Member)
• Arbitration Request & Agreement (Non-Member)
• Arbitration of Disputes & Appropriate Parties
• Arbitration Instructions

• For additional information or questions, please call (505) 401-7264 or email ombuds@carnm.realtor
• National Association of REALTORS^® (NAR Code of Ethics and Standards of Practice)
• NAR Code of Ethics and Arbitration Manual
• NAR Professional Standards
• New Mexico Association of REALTORS^® (NMAR) Professional Standards
• New Mexico Real Estate Commission (NMREC) Complaint Resolution Procedures