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Archives for March 2017

Theft Alert

March 15, 2017 by CARNM

Devise ways to foil scam artists using wire transfer ploys.

Thousands of dollars are electronically exchanged in commercial real estate closings without any hesitation from the brokers, buyers, or banks every day. But how secure is the money during these wire transfers?Hackers send out emails posing as agents and ask for money to be wired. This common scam is completed when a hacker manages to access buyers’ email addresses or the accounts of other participants in real estate transactions. They then send fake emails asking buyers to wire money to an account overseas – where wired funds will disappear forever.
To prevent wire transfer scams from disrupting these transactions, commercial real estate companies can take the following steps.

Launch Preventive Measures

Educate employees. Firms’ employees must remember to never feel rushed to give out confidential information. Many scam artists will speed up the process, so that they accomplish what they need quickly without any background check.
Company leaders should always communicate these warning signs of wire transfer scams to employees by making IT policies and procedures readily available and visible. Consider posting these policies on the company’s intranet page, as well as promoting Cyber Awareness Month every October as a time to raise awareness of the typical scams targeting companies.
All employees should confirm wire transfer requests by phone using the executive’s phone number listed in the corporate directory rather than one included in the signature of a suspicious email.
Typically, scammers include phone numbers in an email signature and will staff that phone number anticipating that an employee will call to confirm the request by phone. Confirmation and authentication of the individual requesting money can thwart these criminal attempts.
Businesses should implement a phishing filter for email systems, which will help eliminate some of the fraudulent messages that may be targeting a firm’s employees.
Additionally, businesses must provide a way for associates to report any suspicious emails to the IT Department. This will allow the IT department to take proactive measures to ensure that other employees are aware of the attempts to infiltrate the system and a loss can often be avoided.
Many companies use a centralized email address to which associates can forward these suspect emails for further evaluation by the IT Group. Once companies identify the fraudulent email sources, they can be eliminated from ever attempting another scam.
Launch and uphold new processes. This calls for collaboration across all company departments, so that all assets are accounted for and properly protected. Some new processes that companies should implement: update computer passwords every 45 days with a combination of letters, numbers, and punctuation marks; properly encrypt all company laptops; and communicate new procedures to all employees.

Implement Checks and Balances

Businesses should also validate every wire transfer request with a telephone call in addition to an email, require two or even three approvals before a wire transfer can be initiated, and review all wire transfers for suspicious activity. Red flags would include the request to change account numbers, expedited requests, and unusual amounts requested.
Any changes to the normal routine should require further scrutiny to ensure the request is legitimate. Dual control or the separation of duties can protect a company against fraudulent requests. Having two sets of eyes on every wire transfer is better than one.
One crucial education tactic is hiring companies that run penetration tests and try to hack into the companies’ system. This will allow companies to see if their organizations are vulnerable and will educate their employees to see where their systems may have weaknesses. Before running a penetration test, make sure to check with the insurance company to see if they offer a discount.
Commercial real estate professionals and their clients must be aware that wire transfer scams are extremely convincing. Many sophisticated real estate companies have been duped. No one in the commercial real estate industry should think that they are too smart to be scammed, and no company should assume that they are too small to be on these hackers’ radars. Wire transfer scams are pervasive, realistic, and constantly evolving.
By: Greg Cryan (CIRE Magazine)
Click here to view source article.

Filed Under: All News

CARNM Commercial Source: Make or Break Your New Real Estate Acquisition by Carl Grending, CCIM

March 10, 2017 by CARNM

Putting Together the Right Team for Your Space

 

By: Carl Grending, CCIM, Advisor at SVN/Walt Arnold Commercial Brokerage, Inc. (HomeStyle Magazine by Albuquerque Journal)

Today’s workplace is vastly different than five years ago; the next five years will change even further. Gone are the days of calling the local real estate agent, touring a couple of properties, making an offer, signing a lease/purchase agreement and then making the furniture fit in the space. Today’s needs require a team of people that can help you through the whole property search process.

Choosing Your Team

Your team should include a commercial real estate broker, a real estate attorney, an architect, and a furniture space planner. With a strong team, they can ensure the cost of the real estate stays within budget, the legal language reflects your needs today and in the future, any improvement costs are calculated up front and the space has the right mix of options for your employees. In short, your space should reflect who you are.

Real Estate Broker & Attorney

The first person on the list to call is a commercial real estate broker. Managing the real estate acquisition process requires a commercial broker that understands the intricacies of the process, like brokers that have earned the CCIM or SIOR designation (Certified Commercial InvestmentMember or Society of Industrial and OfficeRealtors®). A good real estate attorney that specializes in real estate law is the next important member of your team. Since real estate is a unique asset, trying to save money by hiring a less experienced attorney could be one of the largest mistakes someone can make. Your attorney will work closely with you and your commercial real estate broker throughout the process.

Architect and Designer

Next on your team is a having a good architect. A good architect will have good communication skills, show a strong sense of design, is able to problem solve, believes in collaboration and has a good sense of business. They will help with the design of the space and the human occupancy of the space. This individual will work very closely with the commercial broker and the space planner to ensure that the space meets all the governmental regulations and has an overall good sense of design/functionality. The last person to add on your team is a good designer/space planner. A good space planner understands that companies are shifting greater proportions of the workforce into more open and progressive settings that require lower capital and operating costs. Your space planner will work closely with the commercial broker and architect to make sure your space reflects whom you are.

Team Advantages

With the projections of shortages of knowledgeable workers in the near future and the demand for flexible work spaces, it is imperative to have a good, strong real estate team that understands the intricacies of real estate. Preparing for the future through planning now can save time and money. As usable square feet (USF) per employee decrease from 156 square feet per person today to 125 square feet per person over the next five years, your real estate team can help plan for those changes through space planning, selection of flexible furniture, lease language that gives you the flexibility to change as your needs change, and construction cost controls. Today’s real estate transactions are more complicated today than ever before, so make sure to get a good team of real estate professionals that can help you plan ahead for the changing environment.

By: Carl Grending, CCIM, Advisor at SVN/Walt Arnold Commercial Brokerage, Inc. (HomeStyle Magazine by Albuquerque Journal)

Click here to view source article.

Click here to view source PDF (article only).
Click here to view source PDF (full issue).

Filed Under: All News

Planners Across America: Making Albuquerque the Land of Enchantment, Not Confusion

March 6, 2017 by CARNM

The city of Albuquerque is focused on bringing consistency and coherence to an unwieldy collection of planning and land use regulations. An interview with Albuquerque Planning Director Suzanne Lubar explores the city’s approach to the challenge.

Albuquerque, as viewed from the Sandia Mountains.
Brian Welker Shutterstock

Contrary to its image in pop culture, Albuquerque is not the methamphetamine capital of America. And yet, there is a grain of truth to the adventures of Walter White: Albuquerque is overwhelmingly suburban. The stucco tract home, the muscle car, and the backyard swimming pool are all more or less real. Of course, such is the case across much of the American West. In the case of Albuquerque, those pleasant homes belie the existence of arguably the most complex land use regulations in the entire country.
A lawyer by trade, Albuquerque Planning Director Suzanne Lubar was hired not so much to rebuild Albuquerque as to bring it a semblance of functionality to its regulations. That process is well underway. Once the paperwork is done on the city’s zoning code and comprehensive plan, the city will turn to the challenge of remaking itself to be more appealing to younger generations—of the type who want to open businesses and build on New Mexico’s rich history of technological innovation. Lubar spoke recently with Planetizen’s Josh Stephens for the latest installment of the “Planners Across America” series.
What major initiatives are you pursuing now?
When Mayor (Richard) Berry appointed me to the position, he asked me to take a fresh set of eyes to see what was going on in the industry and figure out what we could improve upon.

I sat down with the managers to find out the needs and issues. One that came up quickly was the fact that our comprehensive plan was originally adopted in 1988 and our zoning code was originally written in 1976. On top of that, we had 60-plus sector plans, or small area plans, that not only had their own policies but also their own regulations and unique zoning, different than what our zoning code provided.
When you added up all our zones, we had over 1,150 zone categories. It had become untenable to be able to accurately and fairly implement all of that.
We needed to update our comprehensive plan but we also needed to look at our zoning code, our subdivision ordinance, and our development process manual. We ultimately decided that we needed to do an update of our comp plan to make sure it reflected the vision of our community and then to essentially rewrite our zoning codes so we would have the tools to implement that vision.
How did you approach that undertaking?
What we ended up deciding to do was pretty aggressive and, according to our consultants, a little bit crazy: we decided to take on everything at one time.
We are in the midst of creating an Integrated Development Ordinance (IDO), which will include a revised planning ordinance, subdivision ordinance, zoning code, and land development process manual. Everything will be located in one book.
We have a picture that shows just a sample of our current regulation. The stack is probably 2-3 feet high. Our proposed comprehensive plan and Integrated Development Ordinance is maybe 2-2.5 inches high. We’re trying to get all the policy into the comprehensive plan and get all of the regulations into the IDO.
That’s proving to be an enormous project. We’ve been working with Don Elliott at Clairion Associates. He knew that Albuquerque had a lot of issues. But it wasn’t until he really got into it that he realized we probably had the worst system in the country. He’s trying to help us plow through that.
The updates to the comp plan are at City Council and hopefully will be adopted soon. The IDO draft has been submitted to our Environmental Planning Commission for their review and recommendation.
Will these reforms be mainly bureaucratic and systems reforms, or will they have significant impacts on the built environment?
They will have both.
One of the issues in Albuquerque is distrust between the neighborhood associations and the developers. This distrust has built up over many years. Frankly, the sector development plans were created as Band-Aids, as fixes to the zoning code.
A lot of areas in Albuquerque decided that they each wanted their own sector plans to protect their neighborhoods. About half the city is covered in sector plans, and there are some really good things in them.
We’re trying to take the best practices and try to apply them to the entire city. For instance, if it’s good for one neighborhood to have buffers between commercial and residential, why not have those same benefits for the entire city? And we are trying to achieve a connection between land use and transportation, allowing higher density along our major transit corridors, and allow for mixed use and complete streets in the appropriate places.
A lot of development has to go through our Environmental Planning Commission. There tends to be a lot of negotiating, arguing, and appealing of decisions. We’re trying to raise the bar in terms of the quality and design standards that we’re going to expect of developers. In return, we’re trying to reduce cases that go through the commission. We’re trying to bring the neighborhoods into the discussion sooner and make our processes more understandable to the neighborhoods and developers.
One of the concerns we hear is, “you’re trying to make it simpler for developers to ruin our city.” That’s not the goal. The goal is to have high-quality development that’s more collaborative and a more positive experience.
What are the social trends and land use trends you’re seeing?
Like much of the country, we’re trying to make Albuquerque an inviting place for all of our residents. And we want to retain our Millennials, many of whom are leaving Albuquerque for a variety of reasons. Some leave for jobs, some because they don’t think we’re a happening place to be.
At the same time, we have a fairly significant aging population. We have a lot of Boomers who have retired here. One of the things we don’t have is a real a diversity of housing opportunities.
We have a very suburban layout. That’s wonderful and it has its place. But a growing number would like to live in a more urban environment. We want to increase the urban presence for places where people can live, work, and play.
You are not a planner by training. What does it mean for you to be a lawyer-planner?
Prior to working for the city, I worked with private commercial developers, on the other side of the table, so to speak. I worked on entitlement issues, buying and selling land, and whatnot.
I came to the city during the recession to be the Real Property Division manager. The mayor asked me if I would be the director of the Planning Department. I looked at him like, “why me? I’m not a planner. I’m not an architect. I don’t know what to do.” He said, “no, you are a lawyer, you have a real estate background, you’re an administrator, and that’s what we need.”
I came over here with a lot of trepidation. What I realized was that my background gave me a unique perspective on some of the issues the Planning Department had both in terms of customer service and in terms of our regulation processes.
I was able to bring them the perspective that “this policy may be a utopian ideal, but will the market bear it? Will any developer want to develop that?” I wanted the planners and plan reviewers to think about that and compel them to communicate with developers, engineers, and architects about the realities of what they were being asked to do. My staff helped me grow and learn about planning. I hope I’ve helped them grow as well.
As you’ve learned about planning, there any scholars or mentors who have helped you appreciate the field of planning?
I credit my staff. I have the most amazing planning staff ever. Russell Brito, our urban design and development manager, has been a phenomenal teacher to me. He may not be known on the national scale, but he has my undying support and gratitude.
The mayor has been an amazing supporter of the Planning Department and everything we’ve been doing. When he said take a fresh set of eyes, he wasn’t kidding. He genuinely wanted that.
Are there other cities, either in the Southwest region or cities of similar sizes nationwide, that you look to for inspiration or commiseration?
The city that we looked to help us decide that it was time have an integrated development ordinance, rather than a bunch of separate documents, was Raleigh, N.C. (see “Planners Across America” interview with Raleigh’s Ken Bowers). They had just finished their Uniform Development Ordinance when we were just starting to looking at the problem. We took inspiration in the fact that they were able to get that done and that it made sense.
We’ve also looked to Denver a bit; some of their western issues are similar to ours. On occasion we look to Phoenix, El Paso, San Diego. I’m not a big believer in reinventing the wheel, so when we have certain issues, I ask my staff to reach out to other cities and people in the field to see how they’ve managed things.
What internal reforms have you implemented?
Almost everything we did lived in paper-based manual recording. We’ve put a lot of effort into maximizing the use of technology and hopefully making our processes easier.
We’re bringing the Planning Department into the 21st century. We initiated E-plan, which is where plans can be uploaded online and simultaneously sent to all reviewers. It has expedited our process and made it much less reliant on people submitting ten sets of paper plans and burning all those trees.
We’re also implementing case-management software that will allow our clients to make applications online and pay fees online with credit cards. Our inspectors have mobile capabilities. They can record their inspections on tablets out in the field. We’ve also created a real property database so the city can know what property it owns. We’re implementing a Yardi lease administration and work order system for all of our property management.
Conducted in January, this interview has been condensed and edited for clarity. 
By: Josh Stephens (Planetizen)
Click here to view source article.

Filed Under: All News

The Upside of Rising Rates for Commercial Real Estate Investors

March 6, 2017 by CARNM

After a year of strong economic performance, the Federal Open Market Committee (FOMC) voted at its year-end meeting to hike interest rates by 25 basis points. It also released projections revealing it intends to increase rates three more times in 2017. Although this most recent hike was long anticipated and baked into market rates, some commercial real estate investors are concerned a higher-rate environment will negatively affect them.
Fears that upcoming rate hikes will be detrimental to commercial real estate are unwarranted. People all too frequently focus on interest rates, but frankly, they’re artificial. Rates are important to watch, but it’s far more important to understand the health of the economy. A deeper look at the economic environment, and what’s driving the Fed to raise rates, are positives for commercial real estate investors and owners.
A Strong Economy

It’s important to keep in mind that the Fed has been incredibly cautious about normalizing rates: December 2016’s rate hike was only the second time in the past decade that it moved to raise rates. When the Fed chooses to normalize rates, it’s because it’s confident that the economy can take it. The Fed’s rate hikes, however slow and small they may be, suggest that the U.S. economic recovery has become self-sustaining and no longer needs to be supported by artificially low rates. If you take into account the Fed’s caution to raise rates and the underlying economic factors that inform its decision, investors should be comforted, not concerned.

A stronger and growing economy will be a positive for investors—even if rates rise. When there’s job growth, higher wages and on-target inflation, investors will have steadier cash flow by commanding higher rents, as well as higher sale prices.

Stay Informed and Think Long Term

Rather than fear normalized interest rates, one big thing we’re discussing with our clients in many of the markets we serve is the oversupply of high-end properties. Higher interest rates can actually help to temper the risk of oversupply by motivating borrowers to be more prudent with seeking financing on new construction.

Overall, investors need to stay informed, be strategic and think long term. You should create a balance sheet that can withstand increases in interest rates, and make sure you’re building a portfolio that can be successful throughout the cycle. You need to know what’s happening in the economy and what could impact interest rates—and most importantly, you need be hypervigilant about the markets in which you invest, down to a neighborhood-by-neighborhood, street-by-street level.

Commercial property owners need to be prepared to capitalize on opportunities to improve their portfolio regardless of the interest rate environment. We tell our clients that they should be thinking 200 to 300 basis points higher, which—a quick look at historical rates will tell you—is not much. If that’s going to make or break the deal, it’s likely not a smart investment.

Strategic and informed commercial real estate investors will do well in any rate environment. And never forget: The worst moment to have to sell is in a down market. You want to be in a position to purchase the properties that are overleveraged during a downturn, so you can benefit from the natural cycle of commercial real estate.

By: Al Brooks (Commercial Observer)

Click here to view source article.

Filed Under: All News

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