Archives for October 2019

Property managers are developing strategies to drive value, but are owners and developers listening?

Property managers are focused on driving value in apartment buildings through tenant retention and tenant services, and in this booming market, property owners are looking for management companies that will take the reigns. However, property owners have different needs and end goals, and want to partner with property managers to create a co-strategy.
“Property owners hire a property management company to manage every aspect of their multifamily investment and this often includes creating and executing a successful resident retention strategy for their community,” Debbie D. Willis, president and designated broker for P.B. Bell, tells GlobeSt.com. “Some property owners are very hands on and want to be a part of creating the strategy, while others would rather their management company take the lead.”
Whether property managers have a more hands on or hands off client, they are always focused on meeting tenant needs as a way to ultimately drive value at the property. “It’s the ability to adapt to the wants and needs of both types of owners in which you’ll find success,” explains Willis. “Property owners expect you to take great care of their property, and ultimately, that means taking care of the residents within the community as well.”
Capital investment in tenant services can also be an area of disconnect between managers and owners, however, Willis says that there are a number of low-cost ways to serve tenants. “Keeping residents long term can cost as much or as little as your budget allows,” says Willis. “There are many things you can to do keep your residents happy and living at your community longer without spending any money. Residents want and expect their leasing staff to provide excellent and responsive customer service. They want maintenance requests to be completed promptly and accurately, grounds surrounding their apartment to be maintained, and the amenity spaces within the community to be kept clean. They want to be communicated with, listened to, and they want to feel like you care about their well being.”
Sometimes, tenant service also overlaps with customer service at the day-to-day property level, and a friendly staff can also drive tenant retention. “Even just remembering someone’s name and saying it when you see them can make a huge impact in the success of retaining residents,” says Willis. “You can have luxury amenities, fancy resident events, and renewal gifts, but at the end of the day, residents just want to be treated with common courtesy.”
By: Kelsi Maree Borland (GloneSt)
Click here to view source article

The U.S. unemployment rate fell to 3.5% in September, the lowest level in nearly five decades, even though employers appeared to turn more cautious and slowed their hiring.
The economy added a modest 136,000 jobs, enough to likely ease worries that an economy weakened by the U.S.-China trade war and tepid global growth might be edging toward a potential recession. The government on Friday also revised up its estimate of job growth in July and August by a combined 45,000.
Still, a drop-off in the pace of hiring compared with last year points to rising uncertainty among employers about the job market and the economy in the face of President Donald Trump’s numerous trade conflicts. Pay growth has also weakened, reflecting the hesitance of employers to step up wages.
“The September jobs report sent some conflicting signals, but the big picture remains one of a labor market — and an economy — whose growth is downshifting but not collapsing,” said Michael Feroli, an economist at JPMorgan Chase.
The comparatively sluggish hiring data makes it likely that the Federal Reserve later this month will cut rates for the third time this year to try to help sustain the expansion. At the same time, the drop in the unemployment rate from 3.7% may embolden some Fed officials who have resisted rate cuts.
The U.S. economy is “in a good place,” Fed Chairman Jerome Powell said Friday in remarks in Washington. “Our job is to keep it there as long as possible.”
Investors appeared pleased that the jobs report at least suggested that the economy remains resilient for now. The Dow Jones Industrial Average was up nearly 300 points in afternoon trading.
Excluding government hiring, private-sector job gains over the past three months have slowed to an average of 119,000 a month, the weakest showing in seven years.
And despite ultra-low unemployment, average wages slipped in September, the Labor Department said. Hourly pay rose just 2.9% from a year earlier, below the 3.4% year-over-year gain earlier this year.
Julia Pollak, a labor economist at jobs marketplace ZipRecruiter, said the pay that employers are advertising has declined this year after rising sharply in 2018. And she noted that the number of part-time workers who would prefer full-time work has risen over the past two months.
Those trends “show that employers are increasingly risk-averse as global uncertainty and recession fears rise,” Pollak said.
Trump has imposed tariffs on a majority of Chinese imports and is threatening to impose taxes on the rest of them on Dec. 15, which would likely escalate prices for consumers and slow spending.
Adding to global economic pressures, the United Kingdom is nearing an Oct. 31 deadline for a potentially chaotic exit from the European Union. And Germany appears on the brink of recession.
Tom Lix, the CEO and founder of Cleveland Whiskey, which distills bourbon and rye whiskies, said the trade war has shut down markets that his company was developing in Europe and China. This has forced him to postpone hiring and a planned expansion.
“We were going to build a new building, and add a restaurant and bar, which would have expanded our employment significantly,” Lix said.
He had also expected to add three distillers to his staff of 15. But that was before Europe and China imposed retaliatory tariffs on U.S. bourbon — after Trump had raised import taxes on their goods. Europe had accounted for about 15% of Lix’s sales before the tariffs took effect.
“All of our European connections and all of our Chinese connections — we’re not doing business with them right now,” he said.
The weakest sector of the U.S. economy — manufacturing, which is likely already in recession — cut 2,000 jobs in September. At the same time, retailers shed 11,400 jobs, and employment in mining and logging was unchanged.
The big gains last month were in health care, which added 41,400 jobs, and professional and business services, which include such higher-paying areas as engineering and accounting but also lower-paying temp work. That sector added 34,000 positions.
Friday’s jobs data underscored the benefits of a hot job market for lower-paid Americans and traditionally disadvantaged workers. The unemployment rate for workers without high school diplomas fell to 4.8%, the lowest level on records dating to 1992. The rate for Latinos fell to 3.9%, also a record low.
Amy Glaser, senior vice president at Adecco USA, a staffing firm, says companies are still willing to raise pay for blue collar workers. Some are also paying retention and signing bonuses and in some cases double pay for overtime.
“We’re still seeing strong demand, we’re still seeing more job opportunities out there than candidates,” Glaser said.
The employment figures carry more weight than usual because worries about the health of the economy are mounting. A measure of factory activity fell in September to its lowest level in more than a decade, while a similar gauge of the economy’s vast services sector slowed sharply in September, falling to its lowest point in three years.
The job market is the economy’s main bulwark. As long as hiring is solid enough to keep the unemployment rate from rising, most Americans will likely remain confident enough to spend, offsetting other drags and propelling the economy forward.
But a slump in hiring or a rise in the unemployment rate in coming months could discourage consumers from spending as freely as they otherwise might during the holiday shopping season.
Consumers are still mostly optimistic, and their spending has kept the economy afloat this year. But they may be growing more cautious. Consumer confidence dropped sharply in September, according to the Conference Board, a business research group. And their spending in August slowed.
By: Christopher Rugaber (ABQ Journal)
Click here to view source article

Thanks to all of the brokers, sponsors, and guests who attended the October 2019 CCIM NM Deal Making Session & Forum and to those who shared their properties.

Click here to view source PDF.
Click here to view the Thank Yous.